Responsible for handling phone calls from the patients who are seeking medical information and/or medical attention. Undertake assessment of their health needs, with the aid of decision support software and give advice as appropriate in compliance with appropriate protocols. Schedule appointments (as the patient’s condition requires), answer questions, and provide health education as required.
Bachelor’s Degree in Nursing or Master’s Degree in Nursing required.
Currently licensed to practice as a registered nurse by the Pennsylvania Board of Nurse Examiners required.
3 years of experience as a registered nurse in the inpatient or ambulatory care setting required.
KNOWLEDGE, SKILLS, & ABILITIES:
Strong written and oral communication skills required.
Phone triage experience preferred
If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position’s responsibilities.
Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email email@example.com or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.