Rules and regulations governing Public Health, Alcohol & Substance Abuse, Mental health, and/or Social Service programs (e.g., Child Welfare Services, Comprehensive Services for Older Adults, In-Home Supportive Services).
Practices and procedures for quality assurance/quality control reviews in any of the administered programs.
Interviewing and record keeping techniques.
General goals and functions of an integrated health and human services agency.
Public and community resources available to applicants and recipients.
Standard office practice and procedures, including basic electronic data processing systems.
County documentation standards and report procedures.
Principles and techniques of quality assurance, including: developing standards and practices, conducting reviews and audits, and reviewing processes.
Principles, objectives, and techniques of the following services: Public Health, Alcohol & Substance Abuse, Mental Health, and/or Social Service programs (e.g., Child Welfare Services, Comprehensive Services for Older Adults, In-Home Supportive Services).
Individual and group behavior, human growth & development, and family relationships.
Socio-economic factors affecting individuals and families.
Principles of a comprehensive monitoring system.
Work independently with minimal supervision, reason logically and accurately and use sound judgment in the performance of duties.
Research applicable laws and regulations.
Evaluate and interpret complex regulations to County employees and co-workers.
Perform statistical calculations.
Communicate effectively both orally and in writing and establish cooperative working relationships with those contacted in the course of work.
Prepare and present formal written and/or oral presentations.
Analyze and apply procedures, policies and plans.
Explain policies and procedure to staff.
Provide effective training, as requested.
Evaluate program activities and participate in root-cause analysis, problem resolution, or other corrective actions.
Collect, review, and compile data to establish/identify errors; create reports and communicate findings effectively with staff at all levels.
Handle multiple quality review cases concurrently.
Prepare and maintain clear, concise, and comprehensive records, reports, and correspondence.
If assigned, professionally and competently represent the County in administrative hearings.
Interact with clients professionally and appropriately.
Work cooperatively with co-workers and other agencies.
Coordinate and prioritize quality assurance-related activities.
Interpret complex laws and regulations.
Conduct complex reviews and produce written reports.
Identify issues, develop recommendations for corrective action as necessary.
EXPERIENCE AND EDUCATION
To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. A desirable combination is:
A Master's Degree in Social Services, Human Services, or a closely related field AND One year of full-time experience performing duties comparable to a Social Worker II, Alcohol & Drug Counselor II, Registry & Training Specialist, Public Health Nurse, Mental Health Counselor, or a closely related position.
A Bachelor's Degree from an accredited college or university AND two years of full-time experience performing duties comparable to a Social Worker II, Alcohol & Drug Counselor II, Registry & Training Specialist, Public Health Nurse, Mental Health Counselor, or related position.
A registered nurse with two years of experience performing healthcare duties in a public health setting.
License or Certificate:
Possession of a valid California Driver's License.
Applicants requiring accommodation during the application and/or selection process pursuant to the
Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-
EXCELLENT BENEFITS PACKAGE AND CALPERS PENSION PLAN
Napa County is an Equal Opportunity Employer.
APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT: